The Journey to Disengagement: creating false job expectations

The Journey to Disengagement: creating false job expectations

Some recent articles have highlighted how engaged new hires have experienced a relatively quick descent into disengagement. What happens in the new hire’s experiences with their new employer that causes disengagement to set in?  We all know the costs of disengagement...
Your Employees Must Love You First

Your Employees Must Love You First

An engaged employee is your biggest brand advocate.  The engaged employee will convincingly promote your products, services and organisation to your customers.  The engaged employee will help you retain customers because the customer will have enjoyed the experience. ...
Employees First for Customer Retention

Employees First for Customer Retention

In my last blog, I talked about the impact of employee engagement on team performance.  So, it is quite natural for us to move on from that to considering the role of employee engagement in customer retention. Are your team members engaged and giving great customer...