Some recent articles have highlighted how engaged new hires have experienced a relatively quick descent into disengagement. What happens in the new hire’s experiences with their new employer that causes disengagement to set in? We all know the costs of disengagement...
An engaged employee is your biggest brand advocate. The engaged employee will convincingly promote your products, services and organisation to your customers. The engaged employee will help you retain customers because the customer will have enjoyed the experience. ...
In my last blog, I talked about the impact of employee engagement on team performance. So, it is quite natural for us to move on from that to considering the role of employee engagement in customer retention. Are your team members engaged and giving great customer...
How can we empower our employees to choose ‘engaged’? How we define employee engagement can greatly impact on the success of the strategies we put in place to improve it. Increasing the engagement of our workforces brings significant financial, business and health...