Handling Difficult Conversations for Team Performance
A highly practical workshop that gives learners valuable techniques and strategies that will make it easier for them to handle difficult conversations successfully.
Course Aim
In this course, participants will learn techniques and strategies to handle difficult conversations successfully. We aim that participants will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. They will gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.
Target Audience
This course is especially suitable for anyone who works with other people and needs to either hold or handle difficult conversations with colleagues or team members.
Course Objectives
By the end of this three hour workshop, learners will be able to:
- Apply new strategies for handling difficult conversations effectively
- Avoid wasting precious energy on feeling negative about a person or situation
- Know how to structure the opening of a difficult conversation more effectively
- Understand what makes a conversation difficult and be able to prepare effectively for them
- Have increased their ability to manage their and others emotions successfully
Course Overview
Difficult conversations
- What makes a difficult conversation?
- Typical difficult conversations in work and life
- Small group exercise; facilitated group discussion
Behaviour types - Recognising aggressive, passive, passive/aggressive, and assertive behaviour
- Know how to deal with each behaviour
- Presentation; small group exercise; facilitated group discussion
Scenario discussions: Identifying behaviours
- Identifying behaviours in scenarios
- Small group discussion: how to handle the problem behaviours
- Small group exercise; small group discussion; facilitated group discussion
Communicating clearly
- Active listening to ease emotional situations
- Effective communication skills for difficult conversations
- Facilitated group discussion
Toolkit A: Handling difficult conversations
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- Techniques to handle difficult conversations
- Presentation; facilitated group discussion
Clinic 1: Building your personal strategies to handle difficult conversations
- Identify difficult conversations you need to deal with
- Create personal strategies for each situation
- Individual exercise; pairs discussion
- Summary and close
Course Price
Online course (per person) £39 plus VAT
Online course (per group) £375 plus VAT
What does this include
The pricing includes virtual course delivery. All participants will receive a PDF course workbook and PDF certificate of attendance.
Inhouse Course £450 plus VAT (up to 12 participants)
What does this include
The pricing includes course delivery inhouse at your premises and an employee engagement report for your organisation. Each participant receives a 360 feedback report and a Forte Communication Strengths Profile. All participants will receive a workbook and all training materials.
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Testimonials
Nigel has a wealth of training knowledge and can deliver the theory of business training to a high standard. Prior to commencing training Nigel has the ability to put trainees at ease and encourages them to make the most out of the opportunity
Very well led. Enjoyed the three days. Worthwhile course.
Handling Difficult Conversations for Team Performance Request
Follow-Up Support
Participants on etimes2 training programmes are invited to join our exclusive social media group for on-going support and development. This is open-ended and included in the cost.
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