Effective Communication
This hands on one day communication and personal effectiveness course focuses learners on the critical elements of effective communication, increasing confidence and communication skills in a range of situations and using a variety of media.
Course Aim
By the end of this one day course, participants will be able to improve their impact and influence in the workplace through a personal effectiveness and communication development plan.
Target Audience
This course is suitable for anyone who wants to improve their communication skills and be more personally effective in meetings, one-to-one conversations or on the phone.
Course Objectives
By the end of this one day course, learners will be able to:
- Understand the personal & organisational barriers that inhibit effective communication
- Reflect on how they want to be perceived in their organisation and develop a strategy to present the right image
- Identify personal ‘limiting beliefs’ and plan to overcome them
- Know how to ensure you understand the message others convey
- Use a range of effective communication techniques including questioning, active listening and non-verbal communication to engage with others
- Know how to convey your message clearly and concisely
Course Overview
Effective communication
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- Overcoming potential barriers to communication
- Self-assessing own filters and perceptions that block communication
- Exploring how you are perceived by others and identify your desired image
- Group exercise; small group discussion
Thinking styles and assertiveness
- Exploring own behaviours in challenging situations and choosing appropriate response
- Facilitated group discussion; pairs exercise
- Identifying and overcoming negative thinking styles/limiting beliefs
Building productive relationships
- Effective questioning to overcome barriers to communication
- Individual exercise; small group discussion; pairs exercise
- Active listening to show genuine interest and care
Toolkit A
- Overcoming negative thinking and limiting beliefs
- Questioning and listening
Influencing others
- Managing your emotions through words, sounds and presence to create impact
- Pairs exercise; facilitated group discussion
- Responding appropriately in difficult situations
Presenting a positive image
- Creating a strategy to present your positive image
- Individual exercise; pairs exercise
- Defining your positive image
Clinic 1: Effective communication in different environments
- Create personal strategies for each environment
- Individual exercise; pairs exercise
- Identify environments where you need to communicate effectively
- Summary and close
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Course Price
Online course (per person) £69 plus VAT
Online course (per group) £600 plus VAT
What does this include
The pricing includes virtual course delivery. All participants will receive a PDF course workbook and PDF certificate of attendance.
Inhouse Course £750 plus VAT (up to 12 participants)
What does this include
The pricing includes course delivery inhouse at your premises and an employee engagement report for your organisation. Each participant receives a 360 feedback report and a Forte Communication Strengths Profile. All participants will receive a workbook and all training materials.
Related Course
Testimonials
In all the time that Nigel has been delivering training for us he has had excellent interactions with the delegates and the feedback that we have had has been excellent. He has very good interpersonal skills and presentation techniques.
Nigel made everyone in the group feel at ease. He got the message across by breaking everything down to simple sections. Very good. Would recommend.
Effective Communication Request
Follow-Up Support
Participants on etimes2 training programmes are invited to join our exclusive social media group for on-going support and development. This is open-ended and included in the cost.
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