Communication Skills for Effective Team Performance
Explore how to optimise team performance through clear and effective communication based on an understanding of key motivation, communication and influencing theory and techniques. Participants will learn how to adapt to others’ preferred communication styles for maximum understanding, impact and influence.
Course Aim
By the end of this 5 day High Performance Leadership Programme, participants will be able to increase the performance and competitiveness of their team and organisation by building productive relationships through enhanced leadership and communication skills.
Target Audience
This course is especially suitable for all managers, supervisors and team leaders who are currently leading teams. It is also suitable for those who aspire to leadership/supervisory positions or who simply want to enhance their influencing and communication skills.
Course Objectives
By the end of this two day course, learners will be able to:
- Understanding the key factors underpinning effective communication in the workplace and have techniques to create the conditions for great communication
- Developing the key skills to build strong relationships based on empathy, emotional intelligence and active listening
- Appreciating the potential for misunderstanding and develop strategies to achieve clarity by understanding the different communication needs of individuals and groups
- Building greater understanding of the individuals within the team and the team dynamics, knowing how to motivate each person and the team as a whole
- Understanding and knowing how to apply influencing techniques and strategies
- Being able to apply strategies and techniques to facilitate different opinions for innovation and handle conflict effectively
Course Overview
Day One: Effective Communication Skills
- Core Topic 1: Defining Great Communication
- Traits of a great communicator
- What makes a great communicator?
- Core Topic 2: Creating the Right Conditions
- When does great communication happen?
- Enablers & blockers of communication
- Core Topic 3: Active Listening
- Active listening with intent to understand
- Crafting great questions with intent to understand
- Core Topic 4: Giving & Receiving Feedback
- Impact of good feedback
- Giving and receiving feedback
- Core Topic 5: Anticipating Misunderstanding
- Potential to misunderstand
- Content: causes of misunderstanding
- Activity: team assessment
- Core Topic 6: Maximising Understanding
- Strategies to create understanding
- Activity: creating understanding
- Summary and close
Day Two: Communicating to Motivate, Influence and Persuade
- Core Topic 7: Motivation in the Workplace
- Working with the unmotivated
- Content: Direction, Effort, Persistence
- Activity: What motivates people at work?
- Core Topic 8: Driving Motivation in Your Team
- Motivation Theories
- Activity: Applying the theories
- Core Topic 9: The Theory of Influencing
- Influencing theory
- Activity: Preparing to influence
- Core Topic 10: Influencing in Practice
- How do you influence?
- Getting to ‘yes’
- Activity: Influence your colleague
- Core Topic 11: Managing Conflict
- Conflict – levels and causes
- Activity: Case studies
- Core Topic 12: Difficult Conversations
- What is a difficult conversation?
- Techniques to handle difficult conversations
- Activity: Applying the techniques
- Summary and close
Course Price
Online course (per person) £125 plus VAT
Online course (per group) £1,100 plus VAT
What does this include
The pricing includes virtual course delivery. All participants will receive a PDF course workbook and PDF certificate of attendance.
Inhouse Course £1,400 plus VAT (up to 12 participants)
What does this include
The pricing includes course delivery inhouse at your premises and an employee engagement report for your organisation. Each participant receives a 360 feedback report and a Forte Communication Strengths Profile. All participants will receive a workbook and all training materials.
Testimonials
His style of delivery and his approach in handling this potentially difficult situation ensured that the learners continued to have confidence in the programme and were able to successfully complete it and gain their accreditation.
Nigel made everyone in the group feel at ease. He got the message across by breaking everything down to simple sections. Very good. Would recommend.
Communication Skills for Effective Team Performance Request
Follow-Up Support
Participants on etimes2 training programmes are invited to join our exclusive social media group for on-going support and development. This is open-ended and included in the cost.
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