Some recent articles have highlighted how engaged new hires have experienced a relatively quick descent into disengagement. What happens in the new hire’s experiences with their new employer that causes disengagement to set in? We all know the costs of disengagement...
An engaged employee is your biggest brand advocate. The engaged employee will convincingly promote your products, services and organisation to your customers. The engaged employee will help you retain customers because the customer will have enjoyed the experience. ...
In my last blog, I talked about the impact of employee engagement on team performance. So, it is quite natural for us to move on from that to considering the role of employee engagement in customer retention. Are your team members engaged and giving great customer...
High team performance is a key focus for most businesses. It is a target often placed on many managers and HR teams. There are some areas where you can prioritise your attention to build high team performance through increased employee engagement. I will focus on...
The key issue in employee engagement always has to be whether it is driving performance and productivity in your teams and your organisation. High performing teams is a topic that is currently, if not always, trending within the employee engagement, performance...