Managing Conflict

Foster a positive environment and enhance productivity

Who Is This Course For?

This course is for anyone who works with other people.  It is especially suited, but not exclusively, for line managers, team leaders and supervisors.  It is a very useful course for employees being prepared for management or supervisory roles.  The skills learned on this course can be applied in many everyday situations.

In this course, participants will learn techniques and strategies to successfully manage conflict by understanding the impact of conflict on team members and knowing how to build a resilient team.  They will gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.

It is an entry level course and there are no prerequisites.




Dates:Click below to see available dates
Time:9am - 4pm
Cost:£145 per person

Managing Conflict

    N E P M

    What Will Learners Gain From Participation?

    By the end of this one day course, delegates will understand the impact of conflict on employee engagement and able to maintain engagement with effective resolution strategies.  They will achieve this by:

    • Defining and differentiating between types and sources of conflict in the workplace
    • Understanding the impact of conflict on employee engagement, productivity and organisational culture
    • Identifying key principles and models of conflict resolution
    • Demonstrating effective communication skills for conflict resolution, including active listening
    • Fostering a positive attitude toward conflict as an opportunity for growth and improvement
    • Cultivating leadership skills that contribute to a conflict-resilient workplace culture



    Course Details


    This course is an interactive, informative and highly practical workshop, giving delegates valuable techniques and strategies to successfully handle difficult conversations.

    Course Outline

    Course Overview

        • Understanding Conflict
          • Types and sources of conflict
          • Impact of conflict on employee engagement

        • The Role of Emotional Intelligence
          • Emotional intelligence in conflict resoultion
          • Self-awareness and empathy
          • Emotional regulation techniques

        • Communication Skills for Conflict Resolution
          • Active listening
          • Effective verbal and non-verbal communication

        • Conflict Resolution Styles
          • Identifying and adapting conflict resolution styles

        • Developing a Conflict-Resilient Culture
          • Training and continuous improvement
          • Reinforcing positive conflict resolution behaviours

        Summary and close


    Meet the Trainer

    Nigel McPolin

    Founder & CEO

    An MSc Occupational Psychology graduate from the School of
    Psychology, Queen’s University of Belfast , Nigel has over 22 years’
    experience across the sectors – public, private and not-for-profit.

    His relaxed and friendly styles enables conversational training where learners feel safe to explore, discuss and even disagree with the topics being delivered. Nigel believes these conversations are fundamental to learning, allowing the learner to connect new concepts with previous experiences

    Contact Details:

    tel: +44 (0)28 9581 8090
    mobile: +44 (0)79 6875 6056


    Twitter: @etimes2ltd

    Client Testimonials

    “Forced me to go out of my comfort zone in presenting, which I enjoyed afterwards!  Informal – relaxed by his style” Driver Training Manager

    “Nigel is a fantastic trainer, great knowledge and experience of course.  He really helped me overcome nerves/fears while training” Area Administrator

    “I really enjoyed my 3 days.  Nigel was excellent.  I found the training very interactive and relaxed.” Area Trainer

    “Plenty of time allocated.  Videos great to learn from.  Great trainer. Very much enjoyed it.” HR Manager

    “Enjoyable.  Relaxed.  Informative.  Rewarding.” H&S Manager


    Follow-Up Support

    Participants on etimes2 training programmes are invited to join our exclusive social media group for on-going support and development.  This is open-ended and included in the cost.