Employees First for Customer Retention

Employees First for Customer Retention

In my last blog, I talked about the impact of employee engagement on team performance.  So, it is quite natural for us to move on from that to considering the role of employee engagement in customer retention. Are your team members engaged and giving great customer...
5 tips to empower your employees to choose ‘engagement’

5 tips to empower your employees to choose ‘engagement’

  In my last article, I discussed the need for a practical definition of employee engagement reflecting the role played by the individual employee.  I focused on why the organisation needs to empower employees to share responsibility for building an engaging...